Participate, and add your thoughts to our blog posts and to the comments made by others. Vote on the value of each discussion to let others know what is interesting. Browse through all of our Points of View or choose a specific business issue from the list at the right.

Process Improvement

Results’ Catalyst- Leading and Managing Change

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  Change happens one person at a time Ghandi   We agree with Ghandi. And, aggregating those individuals toward common and integrated goals is anything but easy.  Enterprise level change is hard and complex.   Shortcomings of Enterprise Change Management The success rate of implementing change to achieve business objectives is dismal.  For years Professor [...]


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After Action Review (AAR)
A basis for learning-driven improvement and a corner-stone of organizational agility

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“Tell me and I forget, teach me and I may remember, involve me and I learn.” Dr. Herb True1 “The After-Action Review (AAR)… was conceived back in 1981 to help Army leaders adapt quickly in dynamic, unpredictable situations they were sure to face2.”  And, I cannot imagine a more important environment for learning than when you [...]


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Why Agile Management? Because it is an increasingly VUCA world

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Change Surrounds Us Be it social-political (e.g., India, China, Africa, Southeast Asia [ICASA], Brexit, Syria, North Korea), new competitors (e.g., Tesla, Amazon, Uber, Apple), new technology (e.g., mobile, social marketing, cloud), or any of many more trends, changes are disrupting our status quo in complex ways. Global, industry, product and competitive trends increasingly point to [...]


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What You Need to Know About Business Models

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Everyone wants a new one; Few are successful “In a recent McKinsey poll, 84 percent of global executives acknowledged that innovation is extremely important to their growth strategies, yet a staggering 94 percent were unsatisfied with their own innovation performance.”  From Competing Against Luck How do you best support innovation and change?  What interdependencies within [...]


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Elements of Continuous Improvement

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Excellent firms don’t believe in excellence- only in constant improvement and constant change. Tom Peters How do you think about improvement in and around your company? There are countless choices for thinking about continuous improvement, from Deming’s quality movement to Hammer’s process reengineering to Toyota’s TPS.  More recently, “lean” has entered the lexicon and combined [...]


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Safe Execution: Business-IT risk discussion

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If you are anything like me, historically your initial discussions with IT drifts toward their requirements and policies- some version of a C-I-”No”.  This is usually followed by some type of business-sponsor intervention allowing us to technologically enable our business outcome, with at least a little lingering animosity.  During a recent webinar1, Professor George Westerman [...]


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The Calculus of Capabilities- An integrated maturity model

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  For years executives (and more than a few consultants) have applied judgment in assessing a business’s capability readiness based at least in part on one-on-one interviews.  However, the need for a holistic understanding of core competences has been out of academia and in the real world for nearly 20 years.  To what effect?  Are [...]


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The Calculus of Capabilities

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How are we doing? We typically focus on business performance – results delivered – when answering this question.  For example, what was last month’s top-line revenue, or what is our gross margin for the quarter? However, if we were to swing the spotlight to focus that question on our capabilities- our ability to deliver- you [...]


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Great Teams Require Great Communication

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Does the title surprise to you? It seems so obvious.  Until I read the “second place” 2012 McKinsey Award winning article, I didn’t even give a thought to communication not being a critical component of team performance in everyone’s mind.  However, with the obvious (team communication) weighing in as the runner-up to the 54th McKinsey [...]


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2012 Favorites- An Overview

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Once again, we thought you might like to see some of what has influenced our thinking this year, and how we think these concepts will impact business improvement efforts as we move forward. The following are our favorite thought provoking articles, books and web-based tidbits from this past year.  Six topics span a wide range [...]


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