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Process Improvement

What to do with the strategy-pak: A starter list

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Like most tools, our strategy-paksm framework has little value unless you put it to use.  As we briefly explored in our Communicate Strategy for Effect post, we believe in building from the basics.  So, here are a few traditional, time-proven ways we have used the framework to improve our clients’ businesses… the basics. Best practice [...]


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Change Leadership II- Understanding Kotter

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“Time is the friend of the wonderful business, the enemy of the mediocre.” Warren Buffett Buffett reminds us, and we should never forget, the reason we change over time is to deliver better business outcomes, to build business capability more in line with competitive needs, and to be the wonderful business.  Also, with the increasing [...]


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Unpacking Strategy

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About 15 years ago we were working together at a rapidly expanding management consulting firm.  One of our issues was aligning a diverse group of seasoned consultants around a definition of strategy and its component parts.  You know the drill… “Does the mission statement inform the vision,  or is it the other way around?”  We [...]


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Best Thought Leadership in Social Business Elements for 2011

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We thought you might like to see some of what has influenced our thinking this year, and how we think these concepts will impact business improvement efforts in 2012 and beyond. The following are our favorite thought provoking articles, books and web-based tidbits from this past year.  Six topics span a wide range of perspectives: [...]


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Execution through Processes, Projects and Communities

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“Everything should be made as simple as possible, but no simpler”  Albert Einstein When we talk about execution- achieving some business outcome- each of us has our own bias for how.  Some of us think about who we will task with an assignment.  Others, particularly if it is a game-changing initiative for our company, will [...]


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Rapid Assessment Tool

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We recently discussed our Rapid Assessment Framework (RAF), designed to be used early in the improvement process where there is a need to engage, align, and mobilize a large part of the organization. Here we will provide a more detailed view of the assessment process, which is primarily conducted on-line through a web-enabled tool. This [...]


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Pareto’s Lesson on “How”

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Over a century ago, economist Vilfredo Pareto introduced the Pareto Principle, a practical observation that 80 percent of results are driven by 20 percent of the efforts. The principle applies to many aspects of our professional and personal lives, from customer revenue/profitability, to personal income, improvement opportunities, and even in nature. [See strategic & tactical- [...]


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Rapid Assessment Framework

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Determining “What is most important?” is critical early in any effort. Working with imperfect and incomplete information is a basic tenant of business management. We have developed an objective “root cause” approach to assess enterprise performance against a prioritized short-list of 89 critical dimensions of enterprise health. The approach can be conducted in a very [...]


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Responsibility Mapping

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Clarity of responsibilities… …is at the heart of management, coaching, measurement, rewards, etc.  Crisply defined and reinforced responsibilities increase focus, integration and performance.  I cannot think of a more important layer to execution than making sure everyone knows who owns, who is supposed to do, who needs to review before an action, and those who [...]


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Process Management 101

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For as long as I would like to remember… … I have been using a single slide to orient executive teams, project teams, stakeholders, etc. on What is a process? In simple terms all the work, tasks, activity, etc. we accomplish at work, at home, at school, on-line- anywhere- can be thought of as process. [...]


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