What we do


Advancing the business improvement process is our goal.  We believe that the best way to deliver on critical initiatives is to build the internal capacity for change from the outset, and to use this growing capability to reduce dependency on outside support.  Because of our priorities and philosophies, we encourage our clients to:

  • Adopt the do-it-yourself model wherever possible versus claiming proprietary knowledge. Provide a rigorous and customer friendly library of methodologies and tools, complete with how-to guides.
  • Augment internally-driven change programs where gaps exist by temporarily providing targeted support versus providing a consultant to lead every workstream; develop an exit strategy when the capability requirement will be ongoing.
  • Use existing frameworks, tools, and technology if they are internally accepted versus prescribing a “standard suite” of static models.  Enhance the existing frameworks as appropriate. 
  • Introduce and apply the latest frameworks where necessary.


Based on tested change management models, our approach is familiar to leaders and practitioners alike; tools and methodologies currently in use by an organization are leveraged and augmented, with new models added only where there are gaps.  To address the potential for long term dependency, NextForge resources interact with their clients differently:

  • Virtual /onsite support reduces costs and minimizes disruption; individuals utilize new collaboration technologies to provide “distance delivery” whenever suitable
  • Open, transparent, and measured support eliminates the “we/they” phenomenon; the bias is toward client resourcing and all intellectual property is available to participants.
  • Broad engagement and mobilization drives organizational ownership, knowledge transfer, and sustainability; a priority of SwiftTeams and program design is to ensure this ownership from day one.  (See How We Do It, differentiated tactics.)
  • Seasoned professionals replace the traditional “large firm” pyramid model of junior consultants seeking to grow the size of the engagement; support is designed to create a healthy stretch on client personnel to ensure their growth.
  • Engagement of experts only in their areas of specialty and for specific scope of work; we leverage and manage our extensive network of trusted partner firms, deep in unique content expertise.
  • Open sharing of our methodologies, tools, and partner firms; encourage clients to reduce their support needs and increase their role in program management.

Service Offering

In line with our philosophy and approach, our supporting role will vary for each unique set of client requirements.  Definition of this role crosses a number of dimensions, including the current stage of an initiative within the business improvement process, the desired level of participation from external resource, and the scope and urgency of the effort. 

Organizations often have limited capacity relative to implementing a change program, or may wish to maintain external objectivity for select activities (see “Why Hire Consultants.”)  Our primary service offerings are designed to fill intentional resource gaps as well as to support and accelerate internally-driven efforts; secondary service offerings are designed to fill transitional gaps while new capabilities are developed.

Design, launch, and execute strategic improvement initiatives.

  • Executive alignment and decision support
  • Business analysis and roadmap design
  • Resource planning and resourcing (internal and third party)
  • Program management and integration

Foster collaboration and innovation through internal application of emerging social media technologies.

  • Leadership-driven strategic projects
  • Employee-led improvement efforts (continuous improvement)
  • Enterprise community management
  • Organizational design and development, and functional integration
  • Rollout and adoption of new digital “platforms”
  • Do-it-yourself support for published tools and the Online Aide SM

Augment areas of in-house functional expertise.

  • Solution Selling, Marketing, Integrated Planning (others via partner network)
  • Business process improvement
  • Operational alignment with strategy